Refund policy

Thank you so much for shopping with us! We want you to absolutely love your purchase. Because each of our items is uniquely printed to order just for you, we happily offer full refunds or free replacements for any manufacturing defects or shipping errors.

Please inspect your order as soon as it arrives! If your item is defective, damaged, or if you receive the wrong item, please contact our friendly team at shomriadmin@gmail.com within 2–3 days of delivery. This ensures we have enough time to contact our delivery partners and start the resolution process for you. Please note that we cannot proceed with defect or damage refunds after this timeframe.

When you email us, simply include clear photo evidence of the manufacturing defect, canvas transit damage, or shipping error so we can take care of it for you right away. For our canvas art prints, please remember that transit damage or warped frames must be reported within our 48-hour window from delivery so we can successfully file a claim with our shipping carrier. Please do not send items back to our print-on-demand fulfilment partners.

Change-of-Mind Returns:

• United States Customers: All sales are final from the moment checkout is completed. We do not accept returns or cancellations for change of mind or buyer's remorse.

• European Union & United Kingdom Customers: In accordance with consumer regulations, you have the right to return standard catalog items for change of mind within 14 days of receiving your order. The item must be completely unworn, unused, with tags, and in its original packaging. Please be explicitly advised that because our production and fulfillment partners operate globally, the customer is strictly and fully responsible for organizing, tracking, and paying 100% of the international return shipping costs back to our central overseas manufacturing warehouse facility in China. We do not provide prepaid international return labels, and return postage costs to China are non-refundable. If a return package is shipped without international tracking or fails to arrive at the China warehouse, a refund cannot be issued.

Unfortunately, we cannot accept returns on sale items or gift cards.

Customs and Refused Deliveries

We do not issue refunds or replacements for packages that are abandoned, rejected, or returned due to unpaid import customs fees, duties, or courier handling charges.

 All fees levied by local border authorities are the sole responsibility of the customer.

We will notify you as soon as we’ve reviewed your submitted photo evidence or received your authorised return package at our facility. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take a little extra time for your bank or credit card company to process and post the refund to your account. If more than 15 business days have passed since we approved your refund, please feel free to check in with us at

shomriadmin@gmail.com.