Shipping policy

Thank you for shopping with Shomri! All of our products are made-to-order especially for you, which means they are printed and hand-assembled only after your order is placed. Please review our shipping timelines, tracking information, and regional customs policies below.
  1. Processing & Production Times
    Because our products are made-to-order, please allow up to 5 business days for your order to be printed, quality-checked, and packaged before it is handed over to the shipping carrier. Production times may experience minor extensions during peak holiday shopping seasons.
  2. Split Shipments (Multiple Packages)
    Because we work with separate production partners (Tapstitch for clothing and Printify for canvases) to give you the highest quality products, your order may arrive in multiple separate packages. If some of your items arrive before others, please do not worry—the rest of your order is safely on its way. You will receive separate tracking links for each unique package.
  3. Shipping & Delivery Estimates
    We ship exclusively to the United States, the United Kingdom, and our approved Core European Union destinations (Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, Spain, and Sweden). Once your order leaves our production facilities, estimated delivery transit times are:
    • United States: Up to 7 business days
    • United Kingdom & Approved European Union Countries: Up to 10 business days
    Please note: Total delivery time = Production time (up to 5 days) + Shipping transit time.
  4. Tracking Your Order
    As soon as your package is dispatched, you will receive an automated shipping confirmation email containing your tracking number and a link to trace your delivery. Please allow 24–48 hours for the carrier system to update and show active tracking movements.
  5. Customs, Duties, & Import Fees
    All standard regulatory import fees, local VAT, and customs clearance charges for our approved shipping regions (UK, US, and our 16 listed European nations) are fully calculated and pre-collected at checkout. Customers will not be responsible for paying unexpected customs clearance invoices or delivery courier tariffs upon arrival at their door.
  6. Wrong Address & Delivery Failures
    Please double-check your delivery address during checkout. Because our order fulfillment is automated, we cannot change shipping addresses once an order is submitted. If a package is returned to us by the carrier due to an incomplete address, incorrect spelling, or failure to collect the parcel from a local depot, the customer will be responsible for covering any additional reshipping costs.
Fragile Item Notice (Canvas Prints)

Canvas art prints are fragile items. If your canvas print arrives warped, torn, or damaged during transit, you must contact us at shomriadmin@gmail.com within 48 hours of delivery with clear photo evidence of the item and the packaging so we can file an immediate replacement claim with our carrier partner.

Lost or Missing Packages?

If your tracking status says "Delivered" but you cannot locate your package, please check with your neighbour's, building manager, or local post office first. If it remains missing 7 business days past the estimated delivery date, contact us immediately at shomriadmin@gmail.com so we can look into it for you.

International Customs, Duties, and Import Fees

Our products are fulfilled and dispatched from international manufacturing facilities (including the US, EU, and China).

• For UK Deliveries: Orders valued over £135 are subject to local border tariffs. For these larger orders, the customer acts as the importer of record and must pay fees at delivery.
• For US & EU Deliveries: Standard orders generally clear delivery without additional customer fees due to local tax thresholds or integrated upfront customs handling (IOSS).

• Other International Shipments: The recipient is solely responsible for any local import VAT, clearance tariffs, or courier administration fees levied by border authorities. 

Shomri is not liable for these charges, and refunds will not be issued for packages abandoned due to unpaid customs fees.